How do I set up Agent SSO (Single Sign-On) as my login method for Comm100 account?


Comm100 Agent SSO (Single Sign-On) allows your agents to have a single login across Comm100 and other applications. You only need to log in once to move securely between Comm100 and other applications without the need to log into separate accounts or remember multiple usernames and passwords.
This feature is only available with our Live Chat Enterprise plan.


Comm100 supports Agent SSO via SAML (Security Assertion Markup Language) or JWT (JSON Web Token) standard. The implementation details for both standards vary, please select one to get started:

Setting up Agent SSO with SAML

Setting up Agent SSO with JWT

For more information, click here to read our Agent Assist Single Sign On Whitepaper.