How to setup Live Chat Wrap-Up

Comm100 Live Chat offers the ability for agents to attach Chat Wrap-Up comments, as well as categorizing the chats to what you see fit for your business

The Agent Wrap-Up form contains different fields that allow agents to categorize and comment on chats. Each wrap-up field can be set as Required and/or Visible based on your needs.

Step-by-step Instructions

You can make the transcripts automatically sent to a certain email account(s) by going to menu CampaignAgent Wrap-Up.

  1. Click on Add a field.

  2. Choose the type of field you’d like to add.

  3. Click OK.

There you are. The new settings will take effect immediately. You do not need to re-paste the live chat code to make the change work. If you’re logged in to the agent console, you will need to log out and back in for the changes to take effect.