Introduction
Categories help you segregate intents and group them into a specific type. You can arrange intents related to a topic or feature under one category for organizing them well and for ease of use.
For example, while creating intents, you may bundle specific intents related to subscription under a subscription category.
Default categories
Comm100 provides the default categories—System and Smalltalk in the root folder. While creating new intents, you may choose any of the existing categories or create a new one.
The system category helps the user navigate the bot, like:
- Menu
- Help
- Bot info
- start over
- Feedback
- Human
The Smalltalk category has intents that are not directly related to bot function. However, they are essential to user engagement, like:
- Hello
- Good morning
- How are you
- Goodbye
- Goodnight
- Thank you
Note:
- You cannot move, edit, or delete the root folder or category.
- Ensure that the names of categories should be unique.
Creating a new category
You can create a new category in two ways.
- On the Intents page
- While creating an intent
Creating a new category on the Intents page
To create a new category on the Intents page, follow these steps:
- Log in to your Comm100 account.
- In the top navigation bar, click the Bot tab.
- From the left menu, go to AI Chatbot > Intents.
- Hover the cursor on the Folder icon and click the ( ) button.
A New Category pop-up appears. - In the Name field, enter the name of the category.
- From the Parent drop-down list, select a parent category.
- Click OK.
A new category is created under the CATEGORY tree view.
Creating a new category while creating an intent
To create a new category while adding intents, follow these steps:
- Log in to your Comm100 account.
- In the top navigation bar, click the Bot tab.
- From the left menu, go to AI Chatbot > Intents.
- Click New Intent.
- On the New Intent page, do the following:
- Click the New Category link.
A New Category pop-up appears. - In the Name field, enter the name of the category.
- From the Parent drop-down list, select a parent category.
- Click OK.
The category is listed in the Category drop-down list.
- Click the New Category link.
Editing categories
To edit an existing category, follow these steps:
- Log in to your Comm100 account.
- In the top navigation bar, click the Bot tab.
- From the left menu, go to AI Chatbot > Intents.
- On the Intents page, do the following:
- Hover your cursor on the CATEGORY tree view.
- Select a category and click the Pencil icon.
- Edit the name of a category.
- Click the Check icon.
Deleting categories
To delete an existing category, follow these steps:
- Log in to your Comm100 account.
- In the top navigation bar, click the Bot tab.
- From the left menu, go to AI Chatbot > Intents.
- On the Intents page, hover your cursor on the CATEGORY tree view.
- Select a category and click the Bin icon.
The Delete Category pop-up appears. - Select any of the following options, and proceed:
- Delete all sub-categories or intents in this category permanently.
- Move all sub-categories or intents in this category to another.
- Click OK.