Intent Category

Introduction 

Categories help you segregate intents and group them into a specific type. You can arrange intents related to a topic or feature under one category for organizing them well and for ease of use. 

For example, while creating intents, you may bundle specific intents related to subscription under a subscription category. 

 

Default categories 

Comm100 provides the default categoriesSystem and Smalltalk in the root folder. While creating new intents, you may choose any of the existing categories or create a new one.

  

The system category helps the user navigate the bot, like: 

  • Menu 
  • Help 
  • Bot info 
  • start over 
  • Feedback 
  • Human 

The Smalltalk category has intents that are not directly related to bot function. However, they are essential to user engagement, like: 

  • Hello 
  • Good morning 
  • How are you 
  • Goodbye 
  • Goodnight 
  • Thank you 
     

Note:  

  • You cannot move, edit, or delete the root folder or category.  
  • Ensure that the names of categories should be unique. 

Creating a new category 

You can create a new category in two ways. 

  • On the Intents page 
  • While creating an intent 

Creating a new category on the Intents page 

To create a new category on the Intents page, follow these steps:  

  1. Log in to your Comm100 account. 
  2. In the top navigation bar, click the Bot tab.  
  3. From the left menu, go to AI Chatbot > Intents 
  4. Hover the cursor on the Folder icon and click the ( ) button. 
    A New Category pop-up appears. 
  5. In the Name field, enter the name of the category.  
  6. From the Parent drop-down list, select a parent category.   
  7. Click OK. 
    A new category is created under the CATEGORY tree view. 

Creating a new category while creating an intent 

To create a new category while adding intents, follow these steps: 

  1. Log in to your Comm100 account. 
  2. In the top navigation bar, click the Bot tab.  
  3. From the left menu, go to AI Chatbot > Intents. 
  4. Click New Intent.  
  5. On the New Intent page, do the following:
    1. Click the  New Category link.
      A New Category pop-up appears.
    2. In the Name field, enter the name of the category.
    3. From the Parent drop-down list, select a parent category.
    4. Click OK.
      The category is listed in the Category drop-down list. 

Editing categories 

To edit an existing category, follow these steps: 

  1. Log in to your Comm100 account. 
  2. In the top navigation bar, click the Bot tab.  
  3. From the left menu, go to AI Chatbot > Intents. 
  4. On the Intents page, do the following:
    1. Hover your cursor on the CATEGORY tree view.
    2. Select a category and click the Pencil icon.
    3. Edit the name of a category.
    4. Click the Check icon. 

 

Deleting categories 

To delete an existing category, follow these steps: 

  1. Log in to your Comm100 account. 
  2. In the top navigation bar, click the Bot tab.  
  3. From the left menu, go to AI Chatbot > Intents. 
  4. On the Intents pagehover your cursor on the CATEGORY tree view. 
  5. Select a category and click the Bin icon. 
    The Delete Category pop-up appears. 
  6. Select any of the following options, and proceed: 
    • Delete all sub-categories or intents in this category permanently.
    • Move all sub-categories or intents in this category to another.
  7. Click OK.