How to manage live chat canned messages?

Canned Messages are pre-defined messages in your account. For instance, a canned message might be an answer to a frequently asked question. During a chat, an agent can pick out canned messages and send them to the visitor, which helps the agent provide the visitor quick response.

Step by Step Instructions

  1. Log in to your Comm100 account.
  2. From the top navigation menu, go to Global Settings > Canned Messages
  3. Click New Message to create a new message.

    Note
    • You can create either a public canned message or a private one.
    • An agent by default has permission to create, edit, delete their private Canned Messages or URLs.
    • Administrators and agents who have permission to manage public Canned Messages or URLs can create, edit, delete any public Canned Messages or URLs. To learn setting permission for non-admin agents, see this article
    • A private canned message or URL is only available to its creator.
  4. If necessary, select a category for the message and enter the title and the message.
  5. Click Save.

There you are. The new settings will take effect immediately. You do not need to re-paste the live chat code to make the change work.