You can now import canned responses in a bulk instead of writing them one by one. We also support exporting them if required. This article will demonstrate how to do both:

Import Canned Messages

1. Create an .xls/.xlsx/.csv file using the following template:

2. In the Comm100 control panel, go to Global Settings > Canned Messages.

3. Click Import.

4. Upload the file you created with the canned responses.

Note: After you Import, the new data will be added to your existing canned messages.

Export Canned Messages

1. Go to Global Settings> Canned Messages

2. Click Export.

3. Select the file format for the downloadable file and Click OK.

4. Save the file to your desired location.