Comm100 allows you to add your agents’ Title and Bio information and have them display in the Header of the Chat Window. It provides a quick overview of agents’ job responsibilities, level of job, experience, or expertise etc., which helps deliver a better customer experience when they are chatting with your agents.
Step by Step Instructions
1. Fill in Title and Bio info
2. Enable Agent Info in Chat Window Header
In Live Chat portal, please go to menu Campaign > Chat Window, select the Agent Info in the Header setting and enable the Title and Bio as well. Note that the Header is not available when using the Bubble style Chat Window.
3. Title and Bio info in the Chat Window
After a chat request is accepted by your agent, the agent’s Title and Bio info will be displayed directly to your visitors.