Where to customize the greeting message which displays at the top of chat window?

Greeting message is a pre-defined welcome message which displays at the top of your chat window.

Step by Step Instructions

1. Log in to your account and go to Live Chat portal.

2. Go to Campaign at the left menu.

3. Go to Chat Window > Advanced.

Note: If you have multiple campaigns, double check the name of the campaign you are customizing from the top-right corner of the page.

4. Click Advanced and edit the Greeting Message.

5. Click Save Changes.

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