Yes. Comm100 Live Chat allows you to collaborate with other agents during a chat session. An agent can join an ongoing chat by selecting the chat and clicking Join.

Note: To join a chat, you’ll need to make sure that:

There are less than four agents in the chat.

You have permission to join the chat.

Meanwhile, a notice shows up on both the visitor and agent side chat windows: Agent *** has joined the chat. And you can always leave the chat by clicking Leave Chat.