Issue you’re experiencing
When I click on the chat button nothing happens. The chat window does not open.
Possible Cause
- You are using a custom chat button and it is not properly configured.
- The live chat code on your website is outdated and cookies are disabled in your browser.
Potential Solutions
- If you are using a chat link, make sure the URL linked to the button is correct.
- Paste live chat installation code on your website and use JavaScript methods to open the chat window when that custom button is clicked.
- If you are using an old version of your live chat code, ask your visitors to enable the browser to have cookies enabled for the site.
- Chat with us if these solutions do not work.