Why isn’t my Pre-chat survey displaying to my site visitors?

Issue you’re experiencing

I want my site visitors to fill in a pre-chat survey before starting a chat. However, on my website, the chat starts immediately after visitors click on the chat button. How can I change that?

Possible Cause

  1. Your pre-chat form is not enabled for the campaign you are using on your website.
  2. Pre-Chat is enabled for a different campaign.

Potential Solution

  1. Go to Campaign > Pre-chat and enable the Pre-Chat form. Make sure the correct campaign is selected from the top-right Campaign menu.
  2. Select the fields you want your visitors to fill in and mark them visible. Mark the mandatory fields as Required.
  3. Save Changes and refresh your webpage.

Contact us if you need further assistance.