Why aren’t my automatic chat invitations showing up when I want them to?

Issue you are experiencing

Live chat is deployed on my website and automatic chat invitations have been enabled, but they do not always show up when I want them to.

Potential Causes

  1. Invitation is not setup for the right campaign.
  2. Invitations set to show only once per visit.

Possible Solution

  1. Go to Campaign> Invitation. Select the right Campaign from the top-right Campaign menu and Enable Auto Invitation. Under the Auto Invitation menu click the edit button (Pencil Icon).
  2. Uncheck Pop up only one time during one visit.