Comm100 X Upgrade - Visitor side JavaScript API

The Comm100 X platform contains an upgrade from your current platform. In the Comm100 X upgrade, you need to update the visitor side JavaScript (JS) API before or immediately after the upgrade, as integer (int ID) is now changed to GUID. So, if you use any visitor side JS API to call int ID (such as campaign ID with value 4619) on your websites, you need to update to GUID.

The following are the scenarios for updating the visitor side JS API based on its usage:

  1. If there is only one campaign ID used on the page, you need to update the following before the upgrade.
    Current Platform Comm100 X
    Comm100API.do('livechat.button.click',4619) Comm100API.do('livechat.button.click')

    Or you can update the following immediately after the upgrade.

    Current Platform Comm100 X
    Comm100API.do('livechat.button.click',4619) Comm100API.do('livechat.button.click')
    Comm100API.do('livechat.button.click',4619)

    Comm100API.do('livechat.button.click',168db365-b88f-4e4d-8abd-9504c66c8bf8

  2. If there are multiple campaigns used on the page, you need to update the following immediately after the upgrade.
    Current Platform Comm100 X
    Comm100API.do('livechat.button.click',4619) Comm100API.do('livechat.button.click', 168db365-b88f-4e4d-8abd-9504c66c8bf8)
    Comm100API.do('livechat.button.click',2592) Comm100API.do('livechat.button.click', 739245cd-a608-40ef-8485-f2f17ae09a27)

     

To learn more on visitor side JS API, please see https://dash12.comm100.io/LiveChatFunc/doc/CustomJS/index.html#/