Where can I see a report of visitors’ average waiting time?

Visitors’ Average Waiting Time is the average time visitors have waited before their chat requests are accepted by agents. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department or a certain agent.

Step by Step Instructions

  1. Log into your Comm100 account.
  2. Go to Wait Time report under Live Chat menu. 
  3. You will find the Avg. Wait Time metric here. You can adjust the Time Range, Filter and view the report by Department or by Agent.