How can I view visitor’s contact history?

Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console and viewing the contact history in Live Chat Control Panel.

When you are chatting with a visitor, you can directly view a specific visitor’s contact history in your Agent Console window.

Step by Step Instructions

  1. Select a certain visitor in Visitor List and click Details.
  2. Select History and then you will see a list of records about each interaction of the selected visitor in every channel. Click the chat link to bring up the details.
  3. You can also check the history of a chatting visitor from the History tab of the agent console.