Can I automatically send a pre-defined message after a chat request is accepted?

Yes.

You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent can customize his/her own auto greeting message.

Step by Step Instructions

1. Log into to Comm100 Agent Console.

2. Click Preference then Live Chat.

3. Go to Shortcuts & Greetings then check 'Automatically send a pre-defined message after a chat request is accepted'

4. Edit your message and insert macros which you feel needed. Then click OK to save your changes.