How can I automatically send chat transcripts to certain email address(es)?

With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can also send them to preferred email addresses for 

Step by Step Instructions

  1. Log into your Comm100 account.
  2. Go to Campaign > Chat Window
  3. Click Advanced and enter the email account(s) in the Automatically email chat transcripts for archiving or followup box to receive the chat transcripts.

    Note: If you have multiple campaigns, choose the correct campaign from the top-right dropdown first.
  4. Save Changes

Now, your chat transcripts will be automatically sent to the specified email account(s) after each chat ends.