History & Reports
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[User Guide] Comm100 Reports
Introduction Optimizing performance of your Live Chat , Chatbot, Ticketing Messaging Channels begins through understanding the quality of your current service. Questions you might want to answer include: Is your live chat team properly staffed? Why are...
How can I view my chat history?
All yourchat conversationsare stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel. Video description here. Step by Step Instructions Log intoyour Comm100 account. Go toHistor...
Where can I view agent performance report?
Yes, you can view agent performancereportin your account. Step by Step Instructions Go to the Reporting module. ClickAgentsunderReportson the left menu bar. You can see an overview of agent’s performance here. The agent performance report provides...
Can I export the reports in my Comm100 Live Chat?
Yes, you can export Comm100 Reports. Note:The feature of exportingreportsis available in Comm100 Live Chat Business. If you are using Comm100 Live Chat Team edition, pleaseupgrade your Live Chat to the Business editionto get the Exporting Reports featur...
Introducing Comm100’s Live Chat Report API
What is Comm100’s Live Chat Report API? Comm100’s Live Chat Report API allows you to pull raw report data from Comm100 Live Chat into your own systems, so you can create custom and on-demand reports in Excel or your business intelligence pla...
Can I get all my website visitors’ contact history?
Yes. All visitors’ contact histories are available for you. Contact Historyis the record of navigation,offline message and chat historyof a certain visitor. Contact history of a visitor is recorded and stored on Comm100 server. You can view a spec...
How can I view visitor’s contact history?
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor:viewing the contact history in Agent Consoleandviewi...
Can I view the visit and chat counts on my website?
Yes. VisitsandChatsMetrics provides the visit and chat counts on your website. You can locate it underChat Volumereport. Step by Step Instructions Log intoyour site account. Go toLive Chat Chat Volume within theReporting module. ClickChat Volumeto brin...
Where can I see a report of visitors’ average waiting time?
Visitors’ Average Waiting Timeis the average time visitors have waited before their chat requests are accepted by agents. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department or a ce...
Where can I find the attachments sent with offline messages?
With Comm100 Live Chat, your visitors are allowed to leave an offline message with attachment file(s) in youroffline message window. When you receive this offline message in your email, you can see the name of the attachment. You can download the file o...