Billing & Agent Management
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How do I add new agents to my Comm100 account?
You can add as many agents as you need in your Comm100 account. Step by Step Instructions Log intoyour Comm100 account. Go toAgentsin theGlobal Settings module, then clickNew Agent. Enter the agent’s information. ClickMore Informationto exte...
How to subscribe to Comm100 Live Chat?
Comm100 accepts Credit Card, PayPal, Wire Transfer, and Check. You can subscribe for Comm100 Live Chat by monthly, quarterly, half-yearly or yearly. And your account will be billed at the beginning of each billing period. Step by Step Instructions Log i...
Where do I enter my billing information?
With Comm100, you need to enter your billing information before you make a purchase. The billing period is one month/quarter/half-year/year or otherwise mutually agreed. Your account will be billed at the beginning of each billing period. Step by Step I...
How to edit the information of an existing agent?
If you are a Site Administrator or have permission to manage agents, you can edit your existing agents’ information. Step by Step Instructions Click People in the Global Settings portal. Find the agent and click their email. Edit the agent&rsquo...
What is Agent Roles and how to set it up?
Agent Roles is a feature that allows administrators to manage permissions for large groups of agents more efficiently. Go to Global Settings People Roles. EnableAgent Roles. once enabled you will find two default groups: Site Administrators All Agents...
How to change my display name which is shown to my website visitors when I am chatting with them?
Display nameis the name you have set for yourself which is shown to your website visitors in yourchat window. You can easily change your display name in your Comm100 account Step by Step Instructions 1. Log in to your Comm100 account. 2. Go to the Globa...
Can I reset password for other agents in my account?
If you are an administrator or have permission to manage agents, you can reset password for agents in your account. Note:A site administratorowns all permissionsof your account. Step by Step Instructions Go to Global Settings, then clickPeople under it....