API & Webhooks
10
What is Comm100's Live Chat Report API?
Comm100’s Live Chat Report API allows you to pull raw report data from Comm100 Live Chat into your own systems, so you can create custom and on-demand reports in Excel or your business intelligence platform. With our Report API, you can extract al...
How to set up Comm100 Live Chat Webhooks?
Comm100 Live Chat Webhooksare HTTP(S) callbacks that occur when a certain live chat event takes place. Webhooks enable you to extend the capabilities of Comm100 Live Chat. For example, you can record chats in your own system by utilizing Comm100 Live Ch...
Reference for Webhook event: Chat Ended
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theChat Endedevent occurs. The data is in JSON format. Here is the introduction forJSON. Here is an example of Chat Ended event data...
Does Comm100 offer Live Chat API?
Yes, Comm100 offers Live Chat API (application programming interfaces). To learn how you can utilize Comm100 API, please check and follow ourAPI Help Guide. Please note that there isa daily limit of 10,000 Live Chat API requestson each Comm100 account. ...
Reference for Webhook event: Chat Started
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theChat Startedevent occurs. The data is inJSONformat. Here is an example of Chat Started event data { "event": "chat_started", "vis...
Reference for Webhook event: Agent Status Changed
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theAgent Status Changedevent occurs. The data is in JSON format. Here is the introduction forJSON. Agent changes status to Online {...
Reference for Webhook event: Chat Transferred
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theChat Transferredevent occurs. The data is in JSON format. Here is the introduction forJSON. Here is an example of Chat Transferr...
Reference for Webhook event: Chat Wrapped Up
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theChat Wrapped Upevent occurs. The data is in JSON format. Here is the introduction forJSON. Here is an example of Chat Wrapped-Up ...
Reference for Webhook event: Chat Requested
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theChat Requestedevent occurs. The data is in JSON format. Here is the introduction forJSON. Here is an example of Chat Requested ev...
Reference for Webhook event: Offline Message Submitted
Comm100 Live Chat Webhookssupport both HTTP and HTTPS URL. You will get the call back with the following properties when theOffline Message Submittedevent occurs. The data is in JSON format. Here is the introduction forJSON. Here is an example of Offli...