Agent Assist
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Understanding Agent Assist
Introduction Immediate and accurate responses to customer queries are the key to higher customer satisfaction. Providing automated, just-in-time assistance to your agents makes it easier for your team to deliver excellent service. Agent Assist is a virt...
How to use Comm100 Agent Assist
Comm100Agent Assistis an AI-powered virtual assistant that helps your agents respond to customer queries more quickly, more accurately and more confidently than ever before. This article will explainhow to set upand start using Agent Assist: How to Enab...
Agent Assist Learning
Introduction Agent Assist learns by detecting the queries that remain unanswered, unrecognized, and flagged by the Agents. It receives and identifies the answers with the lower confidence score and the suggestions marked by the agents in its learning se...
Agent Assist Settings
Introduction Agent Assist is a virtual assistant that operates side-by-side with agents. It helps the agents to resolve the customer queries by presenting them with the relevant information whenever needed. Agent Assist presents multiple suggestions fo...
How to Understand Agent Assist Score
Agent Assistuses a scoring system to match visitor questions with existing help resources(KB,Canned messages AI ChatbotIntents). The Score can be adjusted within a range of0to100. When a question is asked, Agent Assist will calculate the matching Score ...
Agent Assist Feature Guide
This Guide introduces you to the essential functionalities needed to get you started with Comm100 Agent Assist. Work through each section's steps, decide what you require for your business, and configure the Agent Assistaccordingly. You are ready to lau...