X Version Upgrade
8
Comm100 X Upgrade - Added Features and UI Changes
Introduction Comm100 has released a powerful omnichannel platform: Comm100 X! This new platform introduces a series of omnichannel capabilities and functionality improvements that enable your team to deliver better service to more customers than ever be...
Comm100 X Upgrade - Domain Changes
Introduction Comm100Xis anewandimproved platformthatprovides you with various new capabilities. Itallowsyour agents and managers to delivermore reliableservices to your visitors. Upgradingto Comm100X comeswith: Newaddedfeatures and UI changes Domain cha...
Comm100 X Upgrade - Integration Reconfiguration
Introduction Comm100Xis anewandimproved platformthatprovides you with various new capabilities. Itallowsyour agents and managers to delivermore reliableservices to your visitors. To know more about new features and UI changes seeComm100X Upgrade –...
Comm100 X Upgrade - Agent and Visitor SSO Reconfiguration
Introduction Comm100 provides you with Agent SSO and Visitor SSO features.If you are currently using either, you will need to reconfigure your integration after your upgrade to the new Comm100 X platform.You may experience trouble logging in, get some e...
Comm100 X Upgrade - Visitor side JavaScript API
The Comm100 X platform contains an upgrade from your current platform. In the Comm100 X upgrade, you need to update the visitor side JavaScript (JS) API before or immediately after the upgrade, as integer (int ID) is now changed to GUID. So, if you use ...
Comm100 X Upgrade – Firewall Update
The Comm100X platform upgrade requires an immediate update to your firewall settings. If you have configured any Comm100 domain on your firewall, you need to update them after the upgrade as they will change in the Comm100 X platform. Control Panel doma...
Comm100 X Upgrade – Ticket and Social / SMS Changes
TicketandSocial/SMSproductsarenow combinedundertheTicketing Messagingproduct in the Comm100 X platform.The Comm100 X upgrade willbringabouta few changesand if you arecurrentlyusingTicket or Social / SMS, you may need to reconfigure some of the features...
Comm100 X Upgrade – Webhook
The Comm100 X platform upgrade requires the following Webhook changes from your side: Update the fields having data type as integer (for example, bot ID, intent ID) to GUID or if you are using AI chatbot product or configuring the intent-answer Webhook ...