AI Chatbot
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What is Chatbot Sensitivity?
Chatbot sensitivity refers to theChatbot’s capacityto provide matching answers to the visitor questions during the live chat.TheChatbot’s sensitivityisdetermined and set using a score range of0 to 100where 100 represents an absolute match,an...
How can Comm100 Chatbot send data to your web application using Webhook?
Comm100’s Chatbotallows your customers to interact with a bot to receive information about products or services quickly and efficiently. However, you may need to extend the capabilities of our Chatbot by connecting it to your own database for a mo...
How to Connect My Own Bot to Comm100 Live Chat Using Webhook?
If you’ve built your own bot with a third-party bot provider and want to manage its deployment using Comm100, you can integrate with Comm100 usingWebhooks. Once set up, your integrated bot can be deployed overLive chat, Social (Facebook, Twitter)a...
AI Chatbot Learning
A question or intent can be expressed using different sets of words that are easy for a human mind to understand but not for a Chatbot. Then, here comes the need for the Chatbot to learn the different questions or set of words representing an intent. AI...
How to use the AI Chatbot in Live Chat and Ticketing & Messaging
Introduction Comm100’sAIChatbotis a virtual agent that can answer to your visitor's questions.It canalsoperform tasks like booking a ticket,qualifying leads, and so forth. It works like a human agenttohelpsvisitors andfind solutions to their quest...
How to use the AI Chatbot reporting
Introduction Comm100's AIChatbotreportingserves as an important tool for measuring achievements of the Chatbot. It also helps you find out areas where your Chatbot needs improvement. Reporting provides information on various AI Chatbot features and func...
What are the requirements for the Chatbot Intents to be imported?
Intents are the purposes or goals that a user wants to use a chatbot for, such as booking a flight, paying a bill, or finding a news article. To help you quickly create your own chatbot questions base, you can import your own prepared Questions and Answ...
How to build flows using Quick Replies?
Introduction When a visitor visits your page and asks a question to the chatbot, a conversation begins. Your chatbot greets the visitor and helps them with their questions.Usequick replies and create flows to let the chatbot guide your visitors to speci...
Entities
Introduction Entities are pieces of information that provide more context to an intent. They might be times, dates,locations, people, or other pieces of information that adjust the intent toavisitor’sspecific needs. Adding entitiesto intentshelps ...
How to import and export my Comm100 Bot?
With Comm100’s Bot, you can import and export not onlyIntentsandEntitiesbut also the bot itself (along with its configured settings like intents, entities, quick replies etc). This helps when you want to back up your current Bot but also set up th...
Which one to choose to open the Link from a Chatbot answer?
A Chatbot answer allows you to insert a clickable URL for your visitor to check more information. A URL may include further instruction steps, a downloadable link to some files or another page where your visitor can carry on with the self-service etc. I...
Smart Triggers
Introduction Smart triggers are the instructions for the chatbot to perform certain actions based on the pre-defined conditions. It lets you define certain rules to have specific actions automatically. For example, you can instruct the chatbot to automa...
How to Test the Chatbot in the Simulator and the Live Chat Preview?
Introduction The simulatorandtheLive Chatpreviewfacilitatesthe testingof Intents, Messages, and in checking thematchingscores. Testingis essential as it finds outflaws sothatyou canfixitbefore it is visible to your visitors. TestingtheChatbot in thesim...
How to Use a Third-Party Chatbot?
Introduction You can use athird-party Chatbot, and manage its deployment using Comm100. You canintegrate it using Webhooksanddeployitover LiveChatand social messaging channels. Usinga third-party Chatbot To use a third-party Chatbot,follow these steps:...
Intent questions
Introduction Intents stand for the intentions of a website visitor. It represents the visitor’s purpose, like "Booking a ticket," "Paying a fee," or "Finding a news article." Intents are contained in the questions that visitors ask to chatbots. Fo...
Intent Answers
Answers arepre-setresponses that theAI Chatbot sendsfor specific questions that a visitor asks.Comm100AIChatbot allows sending different answers over different channels like Live Chat, Facebook, Twitter,and so forth. You canset answers differently,useth...
What are the requirements for the Chatbot Entities to be imported?
Entity represents the prediction for a word or phrase inside a visitor’s question or command that you want it extracted. The data can be a name, product name, date or any group of words. By comparison, the intent represents the prediction of the e...
Intent Category
Introduction Categories help you segregate intents and group them into a specific type. You can arrange intents related to atopicor feature under one category for organizing them well and for ease of use. Forexample, while creating intents, you may bund...
How to export and import a Chatbot?
Introduction Comm100allowsyou toexportandimportthe Chatbot along with its configured Settings, Intents, Entities,andQuick Replies.  Benefits ofexportingandimportingthe Chatbot The prime benefitsto export and importthe Chatbot are: Back-Up: Youcan takeba...
AI Chatbot Feature Guide
Thisguide introduces you to the essential functionalities needed to get you started with Comm100’sAIChatbot. Work through each section's steps, decide what you require for your business, and configure thechatbot accordingly. You are ready to launc...
How does the Bot ask visitors to share their location while chatting?
Comm100 Bot allows you to ask the visitors share their location to achieved more personalized responses. Based on your business requirements, your customer is required to send their location before Bot returns with the best matching reply. While editing...
AI Chatbot Settings
Bot Settings allowsyou to customize the generaland advancedsettings of theAI Chatbot.Itlets youconfigure thechatbot’s look, messages, channels on which you wish to usethe bot, and so forth. From the Settings page, you can customize the followingch...
How to create Comm100 AI Chatbot
Comm100 allows you to create a chatbot usingourin-houseBot Engine.You caneitheruseour in-houseBotEngineor use yourThird-partyBot while creating a chatbot. To create a Comm100 Chatbot, follow these steps: Create the Chatbot: Log in to your Comm100 accoun...
How to review the Chatbot’s interactions in chats and tickets?
Introduction The fundamental advantage of Chatbot's Historyfeatureis to facilitate your control over your Chatbot. Comm100stores all the Chatbot Chats and Tickets in itsdatabase. You can see thechats in the History section of the Control Panel andticket...