All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.
Video description here.
Step by Step Instructions
- Log in to your Comm100 control panel.
- From the left navigation menu, go to Live Chat > History > Chats.
On the Chats page, you will see a list of records. - To view the detailed chat transcript, you can choose a certain record and click the Details icon.
- Filter/locate a specific chat transcript by doing the following:
- Select the date or duration of the chat and select the Department, Agent, Segment from their corresponding drop-down list. Or,
- Enter specific keywords of the chat content in the Keywords search bar. Keywords can be visitor name, visitor email, pre-chat custom field info, post-chat custom field info, custom variable, wrap-up custom field, etc.
- Under the New Filter option, there are more filters to choose from.
